The serious stuff
Postage and Packing
Our standard UK service is via Royal Mail's recorded delivery and we keep charges to a minimum. To deliver to an address in the UK, we charge £4.40. For the UK only, we also offer a guaranteed next day service via Royal Mail's special delivery which costs £7.25. For Europe, we charge £10.20, all on a signed for service For any other country, again, on a signed for basis, the charges are £12.50.
Lost or Damaged Goods
In the event that any goods are lost or damaged in transit please contact us immediately either via email to firstname.lastname@example.org or by telephone on +(44) 207 609 6758.
In the case of non-delivery please wait 7 working days from the date of your order in case it has been delayed. In case of goods received damaged or faulty please retain the goods and contact us within 7 days of receipt, whereupon we will arrange for the damaged or faulty goods to be exchanged or we will provide a refund of the cost of the goods to the card the goods were purchased on.
Returns & Refunds
CNK Bike Polo is committed to providing the best customer service available. If you are not completely happy with your purchase, simply return the unused goods to us in their original condition within 28 days of receipt.
Unfortunately, we cannot make a refund for goods which have been stained by make-up, deodorant or perfumes whist being tried on or have been damaged by you after receipt.
We will issue a refund (which will not include the costs of delivery) on receipt of unused goods. Refunds will only be made to the credit or debit card on which the purchase was made. Please include the receipt and a note saying who you are and whether you want a refund or to exchange it for a different size or colour. Send this all to us at the address below in the original packaging to:
CNK Bike Polo
Hanover Trading Estate
1 - 3 North Road
The goods are your responsibility until they reach us. For your own protection, we recommend that you send the goods using a delivery service that insures you for the value of the goods.